"Claims paid out" - a sales point, right?

Many insurers cite the % claims paid out as a key selling point. There is little to no comment on policy holder experiences too get to that point. REDTAIL has worked for years with insurers big and small to understand the challenges and create solutions to better that experience.

I do remember my first accident. My sister’s car and our gate post. Never forgiven. But I also recall my woeful attempts at drawing the incident for her insurer. Not pretty – or indeed helpful! 40+ years later and engaging with REDTAIL Telematics insurer customers, I had hoped for appetite for digits vs crayon. Well…..remains work in progress!

Let’s focus on what can be done. REDTAIL provides detailed crash reconstruction data via our telematics devices, which feature accelerometers, GPS, and gyroscopes, or through our Connected Car partnerships with OEMs. This data includes:

This wealth of information enables immediate and effective response and claims management. Claims Teams have been further helped in the development of intuitive desktop and mobile solutions. And given every insurer is different, we have a introduced bespoke dashcards – tailored datasets for individual claims teams integrating with existing workflows and aligning with team goals and KPIs.

Alongside that workflow alignment the REDTAIL billions of miles of data and highly sophisticated machine learning (AI if you will) provides a very strong record of the detail and veracity of an incident. No more drawings. Reduced fraud. Quicker, fairer claims resolution. Will surely make that ‘Claims paid out’ sales point more valuable!