Telematics supported incident management

You are a rental or fleet owner. You have REDTAIL Telematics solution. One of your vehicles is involved in an early morning incident.

A few minutes later, you have access to a robust, four-page report detailing the very minutiae of every millisecond of what happened. Hugely valuable in determining first response and next steps, and then pursuing insurance claims and actions to get your prized asset back earning again. How do we do that?

It starts with a quality telematics device professionally fitted to your vehicle. In some instances, a self-fit (OBD) device can work, providing equivalent data. These devices connect to our platform, ingesting data from accelerometer, GPS and gyro sensors to deliver a constant picture of driver and vehicle performance. That data is summarised to you (desktop, laptop, app) in helpful buckets as and when you need them, via a completely bespoke dashboard. Amongst that data is our incident portal. In the event of journey data exceeding defined thresholds (horizontal impact, for example), alerts are triggered, and a report is generated declaring a likely incident. REDTAIL experts scrutinise the initial reports to corroborate that view and publish that finding to the customer.

Beyond the tech, REDTAIL believes in partnership-based relationships with our customers. A couple of other points:

• REDTAIL works with our customers to understand the necessary workflow for all aspects of their business (including this incident portal), which enables us to provide effective and efficient service and support to our customers
• In turn, we train your Operations and Fleet Managers in best use of systems and data in that workflow. Of course, not immediately familiar, but it becomes part of work tools and flow. We continue to support training as new features are deployed.

The example pictured is necessarily anonymised. However, it does illustrate the workflow and detail, while characterising the granularity of available evidence. Can your business benefit from this transparency, immediacy and value in data? From attentive, personal support and service? If you would like to know more, please contact Davide on dbotturi@redtailtelematics.com.