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Harnessing Smart Technology: Transformations in Energy and Auto Insurance Industries

How our energy and insurance sectors are using smart technology to improve the customer experience.

Then…

A decade ago, the modus operandi of our energy and insurance sectors was straightforward yet arguably lacked efficiency. Traditional electricity meters were read manually with several months between each reading, with bills approximated based on these sparse data points. Simultaneously, auto insurance premiums were determined annually, a practice that largely neglected the fluctuating nature of risk factors.

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Now…

Today, we find ourselves amidst a dramatic transformation driven by smart technologies. Traditional electricity meters have been replaced by “smart meters”, which record usage data at thirty-minute intervals. This precise data capture enables suppliers to employ dynamic pricing strategies, reducing charges during periods of lower demand. Concurrently, consumers, equipped with real-time feedback on energy usage and cost, have been empowered to reduce unnecessary energy consumption and adapt usage according to price fluctuations.

Telematics devices allow a similar transformation in the auto insurance sector. These are the “smart meters” of insurance. They allow a dynamic, risk-adjusted pricing model that considers critical variables such as the time of day, location, and driver behavior.

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What?

Geographical location, for instance, is a central determinant of insurance premiums. Urban areas, characterized by heavy traffic, a higher frequency of accidents, and increased likelihood of car theft or vandalism, typically attract higher premiums. In contrast, rural areas, with less traffic and lower crime rates, are often associated with lower premiums owing to their less risky profiles.

Interestingly, this risk assessment extends beyond broad geographic divisions to even the granularity of specific neighborhoods within cities, enabling insurers to calibrate premiums closely with local safety records and crime rates. Furthermore, as drivers traverse different locations, premiums can be dynamically adjusted to reflect changing risk levels.

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Time of day is another significant risk determinant in the auto insurance sector. Peak travel times, like the morning and evening rush hours, are associated with higher accident rates due to increased traffic volume and driver stress levels. Interestingly, quieter late-night hours, despite their lower traffic volume, pose a non-negligible risk due to the higher prevalence of impaired drivers and reduced visibility.

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How?

Telematics devices, with their ability to monitor these variables in real-time, provide invaluable data to insurers. This allows more precise risk assessment and dynamic pricing adjustments. In addition, they offer instant feedback to drivers, promoting safer driving habits and potential cost savings.

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Smart Technology revolutionising…

These advances in smart technology are revolutionizing the energy and insurance sectors, paving the way toward greater efficiency, personalization, and competitiveness. For professionals navigating these fields, remaining informed about these technological advancements and their implications is critical to adapt to the evolving industry dynamics and deliver superior services to consumers.

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